Frequently Asked Questions

Our candles are made with 100% natural wax derived from soy or coconut sources. We use only essential oils for fragrance, avoiding synthetic fragrances and harmful chemicals. All materials are carefully selected to ensure purity and quality. Our natural ingredients are sourced from trusted suppliers across the United States.

Each 8oz candle provides approximately 40-50 hours of burn time under normal conditions. The actual duration may vary based on burning conditions, room temperature, wick maintenance, and other factors. Following proper candle care guidelines helps maximize burn time and ensures optimal performance.

Our candles use natural ingredients and essential oils. While generally considered safe, some pets may be sensitive to certain fragrances. We recommend monitoring your pet's reaction when first using a new candle, ensuring proper ventilation, and consulting with your veterinarian if you have concerns about specific fragrances and your pet's health.

Yes, we offer custom scent blending services for special orders. Contact us through our contact page to discuss your preferences and requirements. Custom orders may require additional processing time and may be subject to minimum order quantities. We'll work with you to create a unique fragrance that meets your specifications.

We ship within the United States using secure packaging to protect your candles during transit. Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery. All orders are carefully packed to prevent damage during transit. Shipping costs are calculated at checkout based on your location and selected shipping method.

We want you to be completely satisfied with your purchase. If you're not happy with your candle, please contact us within 30 days of purchase. Items must be unused and in their original packaging. See our Return Policy page for complete details, instructions, and any applicable return shipping requirements.

Store candles in a cool, dry place away from direct sunlight and heat sources. Keep them in their original containers or covered to preserve fragrance intensity. Avoid storing in areas with temperature fluctuations or high humidity, as this can affect the candle's quality and fragrance over time.

Yes, we offer professional gift wrapping services for an additional fee. You can select this option during checkout. We also include a personalized message card with gift orders upon request. Gift wrapping is perfect for birthdays, holidays, housewarmings, and other special occasions.